Support & Frequently Asked Questions
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General
- I have a question, feature request, issue, or bug to report. Who do I contact?
- Is Cadence free?
- What does the Pro or Elite subscription get me?
- Is there a Cadence account I need to sign up for?
- Common Concerns about Using Your Phone as a Dedicated Bike Computer
- How do I mount my phone to my bike?
- What operating systems does Cadence support?
- Does Cadence Support Family Sharing?
- How does changing between Pro and Elite subscriptions work?
- Can subscriptions be transferred between iPhone and Android devices?
- Cadence doesn’t recognize my subscription, what do I do?
- How do I cancel my Pro or Elite subscription?
Using Cadence
- How do I backup/export and import my activities?
- How do I backup/export and import my settings and routes?
- How long should my battery last while using Cadence?
- How do I customize the metric data and layouts that show up on the Computer screen?
- How do I customize my Apple Watch or ActiveLook screen layouts?
- My Android phone (Samsung, OnePlu, Xiaomi, Huawei, etc) didn’t record my activity correctly when it was in the background or GPS was inaccurate. What do I do?
- Does Cadence support landscape orientation?
- Do I need a data plan or internet to use Cadence?
- What metrics are available to view during an activity?
- How do I make metric fields show zone colors?
- Can I make the metric text size larger?
- How do I change between metric and imperial units?
- How does the Live Tracking feature work?
- How do Strava Live Segments Work?
- What do the colors of the route on the map mean?
- What Voice Announcements are available?
- What data does Cadence sync to Apple Health?
- How do I use the Rain Lock?
- How do I set wheel or tire circumference for my speed sensor?
- What do all the Radar metrics mean?
- What do the different Training metrics mean (FTP, Weighted Power, Variability Index, Workout Intensity, Workout Load Score)?
Bluetooth and Sensors
- What Bluetooth sensors do you recommend?
- My Bluetooth sensor is not connecting or not showing data, what do I do?
- How do I pair and use my Bluetooth Bike Radar?
- What Bluetooth bike radars is Cadence compatible with?
- Does Cadence support e-bikes?
- Does Cadence support ANT+ sensors?
- How do I get power from both of my 4iiii dual-sided pedal power meters?
- Why does Distance say “Speed Sensor Required”?
- Why do my Favero Assioma Power Meter Pedals only show half power?
- Does Cadence Support Gear Data or Screen Changes with SRAM eTap AXS or Shimano Di2?
- Can I use my Samsung Galaxy or WearOS watch for heart rate readings?
- Does Cadence support Fitbit for heart rate?
Routing and Turn by Turn Navigation
- What’s the difference between routes and turn by turn navigation?
- How do I use the turn by turn navigation feature?
- How do I import route .gpx files into Cadence?
- What are waypoints?
- What do I do if I have issues with turn by turn navigation not following the route I want?
- Where do I see route distance and time remaining?
- What do the gradient colors mean on the Route Elevation chart?
- How do I mute the voice during turn by turn navigation?
Training Plans and Structured Workouts
- How do I create or edit a Training Plan?
- How do I create or edit a Workout?
- How do I start following a Training Plan?
- How do I start and follow a Workout?
- What does workout and step compliance mean and how does it work?
- How do I find a specific Training Plan or Workout?
- How do I backup or share a Training Plan or Workout?
- What workout formats can be imported into Cadence?
- Can Cadence control bike trainers in ERG mode?
- Tips from the Coach for Cadence’s included Training Plans and Structured Workouts
- Personalized Coaching
- Cadence’s Included Training Plans and Workouts
Apple Watch
- Can I use my Apple Watch for Heart Rate readings on my iPhone?
- I’m having trouble connecting my Apple Watch or the heart rate is showing 0
- Why do I have duplicate workouts in Apple Fitness or Apple Health?
- What features are available on Apple Watch?
Troubleshooting
- Why don’t metrics match between Cadence and Strava (or other app or device)?
- Why doesn’t the elevation in Cadence match my real elevation?
- How are calories estimated?
- Why is my running cadence lower than other apps?
- Strava isn’t connecting, how do I authorize Strava so I can sync my activites?
- Why does the speed chart for my activity in Strava show a sawtooth pattern?
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