Support & Frequently Asked Questions

My Android phone (Samsung, OnePlu, Xiaomi, Huawei, etc) didn’t record my activity correctly when it was in the background. What do I do?

Lots of Android phones have special settings for allowing background processing to happen. If Cadence isn’t recording correctly when it’s in the background, please follow the steps on the website

Also, try opening the Battery Optimization settings, view All Apps, and turn optimization off for Cadence.

Finally, you can keep Cadence in the foreground and turn the “Keep screen on while recording” option on in Settings.