Frequently Asked Questions

I have a question, feature request, or bug to report. Who do I contact?

Just send an email to support@getcadence.app or tweet to @getcadenceapp.

Is Cadence free?

Yes, Cadence is free to use with ads and a few features reserved for Pro subscriptions.

What does the Pro subscription get me?

Currently with a Pro subscription you get the following: all ads removed, heart rate and power zones, support for Bluetooth power meters, and the ability to swipe between data screens during an activity.

How do I customize the data that shows up on the Computer screen?

Go to Settings > Screen Layouts. Touch the Screen you'd like to customize, or add a new one. On the Screen you’re customizing, you can add or remove rows, change their size, or touch the data field title to select a new one. You can also reorder or delete Screens by touching Edit at the top right.

Is there a Cadence account I need to sign up for?

No, there's no Cadence account to sign up for. That may change in the future to offer additional functionality, but for now, Cadence works by itself on your phone.

Can I use my Apple Watch for Heart Rate readings?

Unfortunately Apple Watch doesn’t send Bluetooth data. To get the heart rate from Apple Watch during an activity, the app needs to be running on the watch itself. Cadence doesn't yet have a companion app for the Apple Watch but will in the future.

How do you calculate calories?

If you have a power meter we use that as it's by far the most accurate way to estimate calorie burn. Otherwise, we use MET values with adjustments made for grade.

We don't currently calculate based on heart rate because testing has shown it to be wildly inaccurate, often producing numbers 30-50% more than expected. We'd rather err on the side of calculating too low.

What do the colors of the route on the map mean?

The color coding is to show the route taken, transitioning from green (start) to red (finish).

How do you mount your phone to your bike?

Currently we use the GUB Aluminium Bicycle Mount and really like it. It's strong, looks slick, and works great. If you need more flexibility on mount locations, we also like this style as well.

Is your Bluetooth sensor not connecting or not showing data?

If you're having trouble connecting your Bluetooth device, please try the following:

  1. In Cadence > Settings > Bluetooth Sensors, remove the sensor
  2. Also remove the sensor in any other apps you may have connected it in
  3. Verify it’s also not in the list of connected Bluetooth devices in the main Settings app
  4. Turn Bluetooth off on your phone
  5. If possible remove the battery in the sensor for a couple minutes to ensure it resets
  6. After a couple minutes, turn Bluetooth back on on your phone
  7. Verify again it doesn’t show up in the Settings app
  8. Open Cadence
  9. Reinstall the battery in the sensor and move it around so that it starts sending data/trying to connect again
  10. Go to “Add new sensor” in Cadence and see if it shows up to connect. If it doesn’t, cancel the scan and hit “Add New Sensor” again a couple times just to be sure.
  11. Make sure the data field that’s showing values is set as “Selected”, and go to the Computer screen to see if it works

How do I backup/export and import my activities?

There's a few ways your activities can get backed up and imported.

  1. All activities are included in Apple's iCloud backups, so if you upgrade your phone and restore it from a backup, your existing activities will be included in that.
  2. From the bottom of the main History screen, you can export all your activities in Cadence's .json format as a .zip archive. To import, simply select the .zip archive file that was created when you exported.
  3. You can sync your activities to Strava and later download them from their Account Download page. After receiving your Strava archive, you’ll need to put each individual Cadence activity file in a new folder, making sure each file ends with a .tcx extension. Then, create a .zip archive of the folder containing all the .tcx activities, put that on your phone (likely in your iCloud Drive), and select the .zip archive file to import.
  4. From the bottom of the History > Overview screen, you can export each activity individually as a .tcx file that can be saved on your computer or uploaded elsewhere, like Garmin Connect. You’d then import the same way as Strava above — by putting all the .tcx files into a folder, creating a .zip archive of the folder, putting it on your phone, and selecting the .zip archive file to import in Cadence.

Note: Cadence can only import activities that were created by Cadence at this time.

How do I backup/export and import my settings?

There's a couple ways your settings can get backed up and imported.

  1. Settings are included in Apple's iCloud backups, so if you upgrade your phone and restore it from a backup, your existing settings will be included in that.
  2. From the bottom of the main Settings screen, you can export your settings and import them by selecting the exported .zip file.
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