Support Topic: General

Can subscriptions be transferred between iPhone and Android devices?

It’s not currently possible to transfer your Cadence subscription between iOS and Android devices. The subscription is linked to your specific Apple App Store or Google Play Store account. This will likely change in the future, but for now you’ll need to cancel your existing subscription and purchase a new one on the store you’re […]

How does changing between Pro and Elite subscriptions work?

If you change your subscription Apple and Google both handle prorating the charges automatically. If you have a Pro subscription and upgrade to Elite, you’ll receive a refund of the prorated amount of your original subscription. If you downgrade to Pro from Elite, the subscription will continue for the prorated amount of time until the […]

How do I cancel my Pro or Elite subscription?

You can cancel your Pro or Elite subscription through Apple or Google. For Apple subscriptions, please to go for instructions. For Google subscriptions, please go to for instructions.

How do I mount my phone to my bike?

Images from I’m a big fan of Quad Lock products. I’m currently using a Quad Lock case with the Out Front mount on my mountain bike and Out Front Pro mount on my road bike. I also attached a GoPro style adapter to mount my light, and use the Quad Lock ring/stand when it’s […]

Is there a Cadence account I need to sign up for?

No, there’s no Cadence account to sign up for. That may change in the future to offer additional functionality, but for now, Cadence works by itself on your phone. Please note that means all your activity data only exists on your device and system backups. Please see how to backup your activities and your settings […]

What does the Pro or Elite subscription get me?

Please see the Pricing page for the most up to date list of features for Free, Pro, and Elite subscriptions. You can upgrade to either subscription in the Cadence app on the Settings screen. Cancel or change your subscription at any time.

Is Cadence free?

Cadence is a freemium app. It’s free to use with ads and some features are reserved for Pro and Elite subscriptions. Check out what you get with a Pro or Elite subscription.

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