Troubleshooting Archives - Cadence https://getcadence.app/support-topic/troubleshooting/ Run and Bike Tracker App for iPhone and Android Sun, 05 Apr 2026 18:59:01 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://getcadence.app/wp-content/uploads/2022/01/cropped-icon512-32x32.png Troubleshooting Archives - Cadence https://getcadence.app/support-topic/troubleshooting/ 32 32 Why does my GPS location move around when I’m sitting still? https://getcadence.app/support/why-does-my-gps-location-move-around-when-im-sitting-still/ Wed, 04 Mar 2026 22:08:40 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1758 GPS works by receiving signals from satellites orbiting the Earth. Your phone calculates its position by measuring tiny differences in the time it takes those signals to arrive. Under ideal conditions — outdoors with a clear view of the sky — this is surprisingly accurate, usually within a few meters. But when conditions aren’t ideal, […]

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]]> Why does the speed chart for my activity in Strava show a sawtooth pattern? https://getcadence.app/support/why-does-the-speed-chart-for-my-activity-in-strava-show-a-sawtooth-pattern/ Mon, 20 Oct 2025 17:16:30 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1598 If you’ve ever uploaded a ride or run from Cadence to Strava and noticed a strange “sawtooth” pattern in your speed graph, here’s what’s happening behind the scenes. Cadence records both speed and distance once per second. The speed values come directly from GPS or connected speed sensors—they’re instantaneous, accurate, and smooth. The distance values […]

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]]> Why doesn’t the elevation in Cadence match my real elevation? https://getcadence.app/support/why-doesnt-the-elevation-in-cadence-match-my-real-elevation/ Mon, 29 Sep 2025 17:19:36 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1574 Cadence shows elevation using data reported by your phone’s GPS. While GPS is very accurate for location on a map, elevation works a little differently and can be confusing. GPS elevation vs. sea level GPS does not measure elevation directly from “sea level.” Instead, it uses a global mathematical model of the Earth called WGS84. Because […]

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]]> Why don’t metrics match between Cadence and Strava (or other app or device)? https://getcadence.app/support/why-dont-stats-match-between-cadence-and-strava-or-other-app-or-device/ Tue, 28 May 2024 15:36:50 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=995 No two apps or devices will ever report identical numbers. Each one samples, filters, and smooths raw data—GPS, barometric, sensor, and timing data—using proprietary algorithms. Those algorithms are not public and vary in how they handle missing data, noise, and rounding. Even two identical devices riding side-by-side and uploading to the same service will log […]

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]]> Why is my running cadence lower than other apps? https://getcadence.app/support/why-is-my-running-cadence-lower-than-other-apps/ Wed, 12 Jan 2022 21:22:59 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=67 Cadence counts running cadence like cycling cadence, so one foot is one revolution, rather than each foot individually. That’s how devices like Garmin and Polar do it, but apps like Apple Workouts and Runkeeper count each foot individually, which would be double what Cadence shows.

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]]> Strava isn’t connecting, how do I authorize Strava so I can sync my activites? https://getcadence.app/support/strava-isnt-connecting-how-do-i-authorize-strava-so-i-can-sync-my-activites/ Wed, 12 Jan 2022 21:22:18 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=65 If the Strava App opens during authorization If you have the Strava app on your phone and it opens when trying to authorize Cadence, please remove the Strava app and try again. Doing so will force authorization to happen on Strava’s website instead, which should work correctly. After you’ve authorized Cadence, you can reinstall the […]

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]]> My Android phone (Samsung, OnePlu, Xiaomi, Huawei, etc) didn’t record my activity correctly when it was in the background or GPS was inaccurate. What do I do? https://getcadence.app/support/my-android-phone-samsung-oneplu-xiaomi-huawei-etc-didnt-record-my-activity-correctly-when-it-was-in-the-background-what-do-i-do/ Wed, 12 Jan 2022 21:17:55 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=60 Lots of Android phones have special settings for allowing background processing to happen. If Cadence isn’t recording correctly when it’s in the background, please follow the steps on the website dontkillmyapp.com. You can also follow these steps generally: If you still have issues, you can instead keep Cadence in the foreground by turning the “Keep screen […]

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