Support & FAQs Archive - Cadence https://getcadence.app/support/ Run and Bike Tracker App for iPhone and Android Sun, 05 Apr 2026 18:59:01 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://getcadence.app/wp-content/uploads/2022/01/cropped-icon512-32x32.png Support & FAQs Archive - Cadence https://getcadence.app/support/ 32 32 How can I make my Apple Watch screen stay on while not on my wrist? https://getcadence.app/support/how-can-i-make-my-apple-watch-screen-stay-on-while-not-on-my-wrist/ Sun, 05 Apr 2026 18:58:40 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1801 If you’d like to use your Apple Watch as a bike computer while mounted on your bike, you can make sure the screen doesn’t turn off by doing the following:

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]]> How do I sync training plans from other services? https://getcadence.app/support/how-do-i-sync-training-plans-from-other-services/ Thu, 19 Mar 2026 16:21:10 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1781 Cadence currently supports downloading training plans from Intervals.icu, but other services will be added in the future. To sync your training plans: Note that Cadence doesn’t sync the calendar from Intervals.icu, but training plans all have date offsets from the start date you choose.

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]]> Why doesn’t the Route Elevation Chart match my exact location or gradient? https://getcadence.app/support/why-doesnt-the-route-elevation-chart-match-my-exact-location-or-gradient/ Thu, 12 Mar 2026 17:55:54 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1767 The position shown on elevation charts is updated every 30 seconds and may not always align exactly with your real-time location. To keep processing efficient, the chart uses a simplified representation of the route, so your position is matched to the nearest available point on the chart. This can cause the marker to appear slightly […]

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]]> Does Cadence support Google Health Connect or Samsung Health? https://getcadence.app/support/does-cadence-support-google-health-connect-or-samsung-health/ Wed, 04 Mar 2026 22:18:47 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1759 Cadence doesn’t support Google Health Connect or Samsung Health at this time, but compatibility is planned for a future update. Cadence does currently support Apple Health.

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]]> Why does my GPS location move around when I’m sitting still? https://getcadence.app/support/why-does-my-gps-location-move-around-when-im-sitting-still/ Wed, 04 Mar 2026 22:08:40 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1758 GPS works by receiving signals from satellites orbiting the Earth. Your phone calculates its position by measuring tiny differences in the time it takes those signals to arrive. Under ideal conditions — outdoors with a clear view of the sky — this is surprisingly accurate, usually within a few meters. But when conditions aren’t ideal, […]

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]]> Why is my map staying pointed north? https://getcadence.app/support/why-is-my-map-staying-pointed-north/ Mon, 02 Mar 2026 19:10:05 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1752 If your map is staying pointed north, you likely have it set to the “All” perspective, which shows your whole recorded route. To change a single map on the Computer screen: tap the menu button at the bottom right, then tap the button that shows up on the far left to cycle between All, Above, […]

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]]> How do I setup Shimano Di2 Buttons? https://getcadence.app/support/how-do-i-setup-shimano-di2-buttons/ Mon, 08 Dec 2025 19:20:57 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1627 Before using your Shimano Di2 buttons in Cadence, you need to assign them to a channel in Shimano’s E-Tube app. To do that, open the E-Tube app, and connect to your Di2/D-Fly system. In the E-tube app, you can assign functions to each button. On the customize screen go in to “Switch”, select the shifter, […]

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]]> What workout formats can be imported into Cadence? https://getcadence.app/support/what-workout-formats-can-be-imported-into-cadence/ Wed, 29 Oct 2025 16:19:59 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1606 Cadence supports importing its own .json files, Intervals.icu’s .json files, as well as standard .erg, .mrc, and .zwo files. Why don’t imported values match? When importing .erg and .mrc files, if there’s an FTP set in the file, then Cadence (and other services, like Intervals.icu) converts that into a threshold percentage. Converting to a percentage […]

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]]> What features are available on Apple Watch? https://getcadence.app/support/what-features-are-available-on-apple-watch/ Tue, 28 Oct 2025 19:47:18 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1597 Cadence on Apple Watch can show most available metrics. Specific features are dependent on what mode the Apple Watch is in while using Cadence. Features available in either “With iPhone” or “Watch Only” mode: Features available in “With iPhone” mode: Features not available in either “With iPhone” or “Watch Only” mode:

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]]> Why does the speed chart for my activity in Strava show a sawtooth pattern? https://getcadence.app/support/why-does-the-speed-chart-for-my-activity-in-strava-show-a-sawtooth-pattern/ Mon, 20 Oct 2025 17:16:30 +0000 https://getcadence.app/?post_type=cadence_support_faq&p=1598 If you’ve ever uploaded a ride or run from Cadence to Strava and noticed a strange “sawtooth” pattern in your speed graph, here’s what’s happening behind the scenes. Cadence records both speed and distance once per second. The speed values come directly from GPS or connected speed sensors—they’re instantaneous, accurate, and smooth. The distance values […]

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